Support
Help and support
Start with the account if you are signed in: wallet entries, order history and the message trail are the facts support will ask for. If you are locked out, email the helpdesk from an address you can prove. Include the account email, the time, and what you expected to happen.
01 — Support
Write from the account
A signed-in message is tied to you. An email from a new address takes longer because support must match it.
Email the helpdesk
02 — Support
One issue, one thread
A deposit, a missing trade and a login problem are three threads. Mixing them hides the answer.
Email the helpdesk
03 — Support
Send the reference
The wallet entry or order id is more useful than a description of the colour of the button.
Email the helpdesk
04 — Support
We will not ask for your password
Support will not ask you to send a password, a full card number, or an authenticator seed.
Email the helpdesk- [email protected]
- Best place to write in
- Account
- Quote the entry id
- Reference
- Figures are in dollars
- USD
Write from the account
A signed-in message is tied to you. An email from a new address takes longer because support must match it.
One issue, one thread
A deposit, a missing trade and a login problem are three threads. Mixing them hides the answer.
Send the reference
The wallet entry or order id is more useful than a description of the colour of the button.
We will not ask for your password
Support will not ask you to send a password, a full card number, or an authenticator seed.
Accounts, privacy and records
Using Meridian means an account in your name, records kept in USD, and information used to run that account and to meet checks we are obliged to make.
- You must register with details that are yours. Shared logins are not a feature.
- Identity documents are used for verification and for the reviews those checks require.
- Wallet and order history are the official record of what the account did.
- Marketing email can be separated from security email. Security email still arrives.
- Closing an account does not delete records we must keep.
- Cookies and similar storage are described on the Cookie & privacy policy page (/cookies). Optional analytics and marketing cookies stay off until you consent.
Before you write in
A complete note is answered faster than a short one.
- The email on the account.
- The time, including the timezone.
- The symbol or the wallet reference.
- What you expected, and what the screen showed.
FAQ
Where is my deposit?
Open the wallet. If it is pending, it is in review. Sending a second payment does not speed the first one up. Write in with the reference.
I cannot sign in.
Use the password reset. If the email does not arrive, write from another mailbox you can prove and include the account email.
Can you tell me what to trade?
No. Support can explain a product and an entry. Support does not pick positions for you.
Step 1
Check the wallet
Pending deposits and pending withdrawals are visible before you assume they failed.
Step 2
Collect the reference
Copy the entry id. Attach a screenshot if the screen disagrees with the list.
Step 3
Contact support
From the account, or by email to [email protected] if you cannot sign in.
Session check
If a price below is blank, the feed is the thing to mention in a support note.
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